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Introduction
Active listening is a skill that can make or break a leader. Few people are gifted with it naturally—in fact, most people do it very badly, especially those who are focused on a...
"Look at a day when you are supremely satisfied at the end. It's not a day when you lounge around doing nothing; it's when you've had everything to do, and you've done it."
Lord Acton (John Emerich...
"Power tends to corrupt, and absolute power corrupts absolutely."
Lord Action (John Emerich Edward Dalberg Acton, also known as Lord Acton of Aldenham, 1834-1902, English historian and founding...
"Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly...
"When one door closes another door opens; but we so often look so long and so regretfully upon the closed door, that we do not see the ones which open for us."
Alexander Graham Bell
"Do more than is required. What is the distance between someone who achieves their goals consistently and those who spend their lives and careers merely following? The extra mile."
Gary Ryan Blair
"Learning is about more than simply acquiring new knowledge and insights; it is also crucial to unlearn old knowledge that has outlived its relevance. Thus, forgetting is probably at least as...
"In the past a leader was a boss. Today’s leaders must be partners with their people.. they no longer can lead solely based on positional power."
Ken Blanchard
"When in doubt, mumble; when in trouble, delegate; when in charge, ponder."
James H. Boren
"Six traits of effective leaders: 1. Make others feel important; 2. Promote a vision; 3. Follow the golden rule1; 4. Admit mistakes; 5. Criticize others only in private; 6. Stay close to the...
"Like dogs in a wheel, birds in a cage, or squirrels in a chain, ambitious men [or women] still climb and climb, with great labour, and incessant anxiety, but never reach the top."
Robert Browning
"Shoot for the moon. Even if you miss, you'll land among the stars."
Les Brown
"One of the things that may get in the way of people being lifelong learners is that they’re not in touch with their passion. If you’re passionate about what it is you do, then you’re going...
"Take away my people, but leave my factories, and soon grass will grow on the factory floors. Take away my factories, but leave my people, and soon we will have a new and better factory."
Andrew...
"Leaders can sometimes be blinded by their own feelings of self-importance, and more dangerously can believe that the leader's job requires them to shoulder the burden of decisions which cause...
The South African Cochrane Centre (SACC) is part of the international Cochrane Collaboration that is a non-profit organisation operating worldwide, which disseminates up-to-date reviews on the...
Competence is a standardized requirement for an individual to properly perform a specific job. It encompasses a combination of knowledge, skills and behaviour utilised to improve performance. More...
Please click on "How to join this site?"
"Effective leadership is putting first things first. Effective management is discipline, carrying it out."
Stephen Covey
"Sometimes the situation is only a problem because it is looked at in a certain way. Looked at in another way, the right course of action may be so obvious that the problem no longer...
Overview of the debate
The HIV/AIDS epidemic is unprecedented in its scale and impact on the most productive age categories, especially on those in whom society has invested most. The epidemic...
DISC is a four quadrant behavioural model based on the work of William Marston (1893 - 1947) to examine the behaviour of individuals in their environment or within a specific situation. It is...
Domain
DISC Behavioural Provile - Overview
Dominance
control, power and assertiveness
Influence
social situations and communication
Steadiness
patience, persistence, and...
Domain
DISC Behavioural Provile - Overview
Dominance
control, power and assertiveness
Influence
social situations and communication
Steadiness
patience, persistence, and...
Domain
DISC Behavioural Provile - Overview
Dominance
control, power and assertiveness
Influence
social situations and communication
Steadiness
patience, persistence, and...
Domain
DISC Behavioural Provile - Overview
Dominance
control, power and assertiveness
Influence
social situations and communication
Steadiness
patience, persistence, and...
"One cannot buy, rent or hire more time. The supply of time is totally inelastic. No matter how high the demand, the supply will not go up. There is no price for it. Time is totally perishable and...
"The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product."
Peter Drucker
"Time is the scarcest resource and unless it is managed nothing else can be managed."
Peter Drucker
"Efficiency is doing things right; effectiveness is doing the right things." Peter Drucker
Effectiveness is the extent to which an activity fulfils its intended purpose or function.
Effectiveness...
Purpose
Anything you write should be understandable in a single rapid reading and generally free of spelling and grammatical errors. These writing tips will provide you with basic information on...
"Nature gave us one tongue and two ears so we could hear twice as much as we speak."
Epictetus
Introduction
There are probably as many definitions of leadership as there are leaders. The fact that it is difficult to define makes it even more difficult to practice. Leadership is as much...
The introduction of the SMS Competency Framework is key in ensuring that the South African Public Service achieves its objective of professionalising the Public Service, especially at the Senior...
Overview
A wiki is a website that allows visitors to add, remove, edit and change content, typically without the need for registration. It also allows for linking among any number of pages. This...
"If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own."
Henry Ford
"Obstacles are those frightful things you see when you take your eyes off your goal."
Henry Ford
"The best we can do is size up the chances, calculate the risks involved, estimate our ability to deal with them, and then make our plans with confidence."
Henry Ford
"In this world nothing is certain but death and taxes."
Benjamin Franklin
"Don't be afraid to take a big step when one is indicated. You can't cross a chasm in two small steps."
David Lloyd George, 1863-1945, Welsh Liberal Statesman
"If your thinking is sloppy, your business will be sloppy. If you are disorganised, your business will be disorganised. If you are greedy, your empoyees will be greedy, giving you less and less of...
"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider...
Always ask before giving feedback.
By asking a team member whether they are open to some feedback, you give them the opportunity to suggest a different time or place. Even if you are comfortable,...
"One of the true tests of leadership is the ability to recognise a problem before it becomes an emergency."
Arnold H. Glasow
"In healthcare, as in war, decisions have to be made. Every decision means that some patients will do better, others will suffer. These are hellish decisions from which there is no escape."
J.A....
"The morality of compromise sounds contradictory. Compromise is usually a sign of weakness, or an admission of defeat. Strong men don't compromise, it is said, and principles should never be...
What is the Health Systems Trust?
The mission of the Health Systems Trust (HST) is to contribute to building comprehensive, effective, efficient and equitable national health systems by supporting...
Introduction
According to a recent Conference Board report, 78% of all personnel in major corporations believe that their “boss, manager, or superior, with whom [they have] a reporting...
If you are allowed to edit pages in this Site, simply click on edit button at the bottom of the page. This will open an editor with a toolbar pallette with options.
To create a link to a new page,...
Overview
Human resource management is the efficient and effective deployment of an organisation's human resources when they are needed. Such resources may include internal staff (employees),...
"If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act."
Lee...
Introduction
Managing your personal image can increase the confidence people place in you and the career opportunities that come to you.
Image management starts with the first impression you...
"Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations."
Steve Jobs
"We must open the doors of opportunity. But we must also equip our people to walk through those doors."
Lyndon B. Johnson
Who can join?
Anyone with an interest in health management in South Africa.
Join!
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If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you,
But make allowance for their doubting too;
If you can wait...
Here we have included articles to help you with your leadership role and strategic planning.
The Creation of a new company policy
Ethical leadership
Giving Feedback
How To Delegate
Marketing Mix...
Come to the edge.
We might fall.
Come to the edge.
It's too high!
COME TO THE EDGE!
And they came,
…and he pushed,
…and they flew.
Christopher Logue
loveLife: South Africa's National HIV Prevention Program for Youth
At the current rate of infection, South African teenagers have a 50% chance of contracting HIV over the course of their lives....
Introduction
We all hold differing views of the world, partly because of our different cultural backgrounds, life experiences, and personal values. Naturally this colours our interactions with...
"As a leader…I have always endeavored to listen to what each and every person in a discussion had to say before venturing my own opinion. Oftentimes, my own opinion will simply represent a...
"Education is the great engine of personal development. It is through education that the daughter of a peasant can become a doctor, that a son of a mineworker can become the head of the mine, that...
"If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart."
Nelson Mandela
The 4P's are the ideas to consider when marketing a product or service. They form the basis of the marketing mix. Getting this mix right is critical in order to successfully market a product or...
The 16 personality types of the Myers-Briggs Type Indicator® (MBTI) instrument are often listed in what is called a “type...
The South African Medical Research Council (MRC) is the best established statutory research body in sub-Saharan Africa. Established in 1969 by an Act of Parliament, the MRC has since worked very...
"Strategy can be awfully boring. The consultants can be straighter than we academics, not to mention the planners. Everybody is so serious. If that gets us better strategies, fine. But it often...
Part 1: Definition & Process
The Model for Improvement is based on the sequential building of knowledge and is centred on three questions that are fundamental to all improvement activities,...
Introduction
The purpose of the Myers-Briggs Type Indicator® (MBTI) personality inventory is to make the theory of psychological types described by C. G. Jung understandable and useful in...
Introduction
Neuro-Linguistic Programming (NLP) is an extremely powerful concept, containing all the positive and most useful aspects of modern psychology.
NLP has many beneficial uses in the...
Organisational development…
This page will be the over-arching home page for all the organisational development pages.
Can you help complete it and create links to the relevant pages?
Parkinson's Law: "work expands so as to fill the time available for its completion."
Parkinson's Law first appeared in an article by C. Northcote Parkinson in The Economist in 1955 (later published...
"Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity."
George S. Patton (1885-1945) American military leader
What is in the PDSA Cycle?
The "Plan-Do-Study-Act" (PDSA) cycle is shorthand for testing a change — by planning it, trying it, observing the results, and acting on what is learned. This is the...
Personal development is an integral part of every manager's job. Without personal development you will stagnate and wither.
Below are just a few examples of personal development tools and...
Introduction
Personal development is a lifelong process of nurturing, shaping and improving your skills, knowledge and interests. The aim is to enhance your effectiveness and adaptability, and...
Introduction
An environmental analysis should be continuous process and feed all aspects of planning for any organisation. The organisation's environment is made up of:
1. The internal environment...
Project & programme management…
This page will be the over-arching home page for all the project & programme management pages.
Can you help complete it and create links to the relevant...
Acton: Look at a day when you are supremely satisfied at the end. It's not a day when...
Acton: Power tends to corrupt, and absolute power corrupts absolutely...
Anon.: The Creation Of A New...
Risk management…
This page will be the over-arching home page for all the risk management pages.
Can you help complete it and create links to the relevant pages?
"The road to happiness lies in two simple principles: find what it is that interests you and that you can do well, and when you find it, put your whole soul into it … every bit of energy and...
Overview of the debate
A SWAp is a process in which funding for the sector – whether internal or from donors – supports a single policy and expenditure programme, under government leadership,...
"If one does not know to which port one is sailing, no wind is favorable."
Lucius Annaeus Seneca. Roman Philospher, playright, author of "Oediphus". Born - Spain 3BC Died - Rome 65AD
Welcome page
Personal Development
Leadership & Strategy
Project & Programme Management
Human Resource Management
Financial Management
Facility & Equipment...
Members:
Moderators
Admins
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
The introduction of the SMS Competency Framework is key in ensuring that the South African Public Service achieves its objective of professionalising the Public Service, especially at the Senior...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
This is one of eleven competences that appear in the SMS Competency Framework for senior managers in South Africa's Public Service. All these competences are viewed as being critical for high...
A SWOT analysis is a quick way of examining your organisation by looking at its INTERNAL Strengths and Weaknesses in relation to the EXTERNAL Opportunities and Threats presented by the health needs...
Introduction
A SWOT analysis is a quick way of examining your organisation by looking at the INTERNAL Strengths and Weaknesses in relation to the EXTERNAL Opportunities and Threats. By creating a...
by Anonymous
(A little light relief to demonstrate how not to communicate your organisations policy, plans or strategy!)
In the beginning was the plan
and then came the assumptions
and the...
The Peter Principle states, "In a hierarchy every employee tends to rise to his level of incompetence."
In his book, The Peter Principle (1968), Laurence Peter's argues that for each individual in...
example group
example item 1
example item 2
contact
Transferable skills are those skills that you have learned in one job, and which can be used by you in one or more alternative jobs.
At their most basic level, they include those general cognitive...
"It usually takes me more than three weeks to prepare a good impromptu speech."
Mark Twain. American author 1835-1910
Our Aim
"SA Health Manager Wiki" aims to support healthcare managers, leaders and clinical professionals in South Africa, allowing people to share their best practise with colleagues so that we...
According to Wikipedia, the world's largest Wiki site:
A Wiki ([ˈwiː.kiː] <wee-kee> or [ˈwɪ.kiː] <wick-ey>) is a type of website that allows users to add, remove, or otherwise...
Check how particular Members joined this Wiki.
The World Health Organization (WHO) is the United Nations (UN) specialised agency for health. It was established on 7 April 1948. WHO's objective, as set out in its Constitution, is the attainment...
Introduction
During your working life it's very easy to get so immersed in the day-to-day routine that you forget to think about the bigger picture of your life as a whole. You might be very...
